FREQUENTLY ASKED
Everything people ask before deciding
Plans, migrating from another system, onboarding, what happens when the trial ends, and where DOP stops. If something is missing, write to us.
What does DOP actually do?
It closes the whole cycle of a service business: they find you on your website, the request lands, you schedule and dispatch, the crew works with a checklist and photos, it gets invoiced, it gets paid, and you see what each job kept before payroll closes. All inside one system.
Is it only for cleaning companies?
DOP is built around cleaning operations — residential, commercial and vacation-rental turnovers — and it runs the same for HVAC, plumbing, electrical, landscaping, painting and pools. Each industry has its own page with its own flow.
Do I have to change how I work?
No. Your services, your rates, your card-fee policy and your tips are set up once, exactly as you run them today. Most tools solve part of the job and the business ends up shaping itself around them; DOP is built around your operation.
What does it cost, and what is included?
The owner is free on every plan and you pay from $45 per active user. Every plan includes scheduling, dispatch, jobs, field proof, invoices, payments, payroll visibility and the Turnover Calendar. What changes between plans is how many users are bundled in, your own website domain and the monthly DIA credit.
How do I start?
With the 14-day trial, no card. Or book a 30-minute guided demo and we walk your real flow before you touch anything. Either way the 1:1 onboarding is included.
I already use another system. What if I switch?
That is the normal case. During onboarding we import your customers, your properties, your services and your recurring work at no cost, so you do not start from an empty database. Most companies dispatch their first real day in DOP within the first week.
What happens when the 14 days end?
You decide. The trial is 14 days and we never ask for a card, so nothing charges on its own: if you activate the company it is because you want to keep using the system, not because you forgot to cancel.
Is there a contract or a minimum term?
No. You pay for the month you use and you leave whenever you want. The 14-day trial exists so you decide before paying, not to tie you down afterwards.
How long does onboarding take, and when do I do it?
Thirty minutes to an hour, and you book it on our calendar whenever it suits you. It is a 1:1 session where we set up your operation: your services, your rates, and importing your customers and properties.
What happens to my data if I stop using DOP?
It stays there, inactive, and you can export it. Nothing is deleted for not paying, and taking your information with you does not depend on anyone authorising it.
Does DOP run payroll?
DOP gives you the visibility: planned hours against actual hours, labour cost per job, tips and the margin before the pay period closes. The payment itself is still processed by your payroll provider.
Does it replace QuickBooks?
No, and it should not. Accounting stays where it is: DOP exports what your accountant needs as PDF or CSV, and the operation stops living in spreadsheets.
Does it work on the crew's phone?
Yes. DOP Team is the field app: the assigned job, the location, the checklist, before-and-after photos and live time tracking. The owner gets their own mobile view and the customer gets a portal. It is published on the App Store and Google Play.
Do my customers have to install anything?
No. The customer gets a link: they see the job, the photo proof and the invoice, and pay online from the browser. From that same place they can request services and estimates.
Is it available in English and Spanish?
Yes, and each person picks their own. The dashboard, the team app and the customer portal work fully in both languages, and support is bilingual too.
What happens on a demo?
We walk your real operation — how you schedule, assign, deliver, invoice and collect today — and show you where DOP takes manual work out and where it gives control back. Thirty minutes, and we do not ask for a card.
Can I try it without talking to anyone?
Yes. The interactive demo on this site is the real product running, no sign-up. And the 14-day trial starts on its own, no card.